At Indiadart.com, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased process is carry on Indiadart.com within 72 hours of the receipt of the product.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply after all products details). However an exchange is subject to availability of the item in our stock.
Order Cancellations :
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns/replace and be dealt accordingly.
Returns Procedure :
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self ship the product to our warehouse. A flat shipping fee will be paid by customer itself .
While sending the self shipment product,
Conditions for exchanged :
Products should be unused
Products should be exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in original condition.
- For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied.
Replacement Procedure :
In the unlikely event that any product you received from us is damaged / defective or a mismatch:
Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
If there is a mismatch, replacement is possible.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
Please contact our customer service for initiating the replacement and send us the
Please note that we cannot promise a replacement for all products as
Refund Procedure :
In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Indiadart.com.
In case of COD refund, customer as to send the bank details so that, we refund the amount. The Payee name has to be confirmed by the customer while logging a complaint, else, the refund will be on hold.
Other Procedures :
In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will be reshipped again but Shipping charges may be apply.
COD Returned to Origin the product will be reshipped once more, If it is returned to origin the second time will neither be reshipped again but Shipping charges may be apply.
In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.
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